Terms & Conditions
Welcome! By accessing this website and purchasing our products or services, you agree to the following Terms and Conditions. These terms are in place to protect both you and our business and to ensure a smooth, positive experience for everyone.
Use of This Website
By using this site, you agree to use it for lawful purposes only. You may not use this website in any way that could harm, disrupt, or interfere with the site, our services, or other users.
All content on this website—including text, images, product descriptions, logos, and designs—is the property of our business and may not be copied, reproduced, or used without written permission.
Products and Services
We specialize in custom cheer pony products made with 100% human hair, along with refresh, repair, restyle, and care services. Because many of our items and services are custom or personalized, results may vary slightly based on individual use, care, and wear.
We reserve the right to update, modify, or discontinue products or services at any time without notice.
Orders and Payments
Full payment is required at the time of purchase unless otherwise agreed upon in writing. By placing an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse or cancel any order if necessary, including in cases of incorrect pricing, suspected fraud, or product availability issues.
Shipping and Delivery
Shipping timelines are estimates and may vary. Once an order has been shipped, we are not responsible for delays caused by the shipping carrier. Tracking information will be provided when available.
Care and Maintenance
Proper care is essential to maintain the quality and longevity of your cheer pony. We provide care guidance and offer refresh and repair services to help extend the life of your pony. We are not responsible for damage caused by improper installation, misuse, or lack of maintenance.
Returns and Refunds
Due to the custom and hygienic nature of our products, returns and refunds may be limited or unavailable unless otherwise stated. If you have a concern with your order, please contact us, and we will work with you to find a reasonable solution.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability shall not exceed the amount paid for the product or service in question.
Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of the website and services indicates acceptance of any updates.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: hitzerocheerhair@outlook.com
We’re here to help and want every athlete to feel confident, prepared, and competition-ready. Thank you for trusting us with your cheer pony needs.